Can Vending Fill the Labour Gap?

Privacy Violation: US Operator Sued Over Biometric Vending Machines

Privacy Violation. As the industry embraces technology at an ever-accelerating pace, here’s a sobering reminder that our new-found ability to gather consumer information and use it to enhance service is not without its pitfalls. Bio-metric enabled machines are hoving into view in the UK, but ‘let’s be careful out there…’

A resident of the US sate of Illinois is suing Compass Group USA for collecting and storing thumbprints harvested by its bio-metric vending machines without securing proper permission or indicating how long personal data will be stored, resulting in Privacy Violation, according to a Law360 statement reported by Vending Times

Plaintiff Jennifer Kessler said in her complaint that she scanned her thumbprint to buy items from Compass vending machines and was never informed about any biometric data retention policy, or if the company would ever delete her information.

Privacy ViolationKessler claims in her in the lawsuit that she has been a victim of Privacy Violation, under a state law which requires employers to get informed consent before collecting, using and storing bio-metric information.

Brandon Wise of Peiffer Wolf Carr & Kane, Kessler’s attorney, said she has “fallen victim to the unlawful practices of large corporations that disregard Illinois citizen’s fundamental right to privacy.”

“At relevant times, the defendant has taken the rather invasive and coercive step of requiring citizens to be fingerprint scanned, and then using biometric information captured from those fingerprint scans, and data derived therefrom, to identify the citizen at defendant’s vending machines,” Kessler said in the complaint.

Kessler seeks to represent other who have been subjected to a similar Privacy Violation by scanning a fingerprint or thumbprint in a Compass-owned or operated machine in Illinois during the applicable statutory period.

She is seeking $5,000 in damages for each willful violation or $1,000 for each negligent violation.

Privacy Violation: You have been warned.

*Catch up on technical developments by reading our long-running strand, Vending Insight. The archive, containing more than 50 editions, is HERE

 

About the author

The Editor

Planet Vending’s Editor is Ian Reynolds-Young and it’s Ian’s unique writing talent that has made PV what it is today – the best read (red) vending blog in the world, and vending’s best read (reed). Ian ‘tripped and fell into vending’, in the capacity of PR executive, before launching a specialist agency, ‘reynoldscopy’, dedicated to the UK Vending business. The company continues to represent the interests of many of the sector’s leading brands.

‘It’s all about telling stories’, he says. ‘We want to make every visit to PV a rewarding experience. By celebrating the achievements of the UK’s operating companies, we’re on a mission to debunk the idea that vending is retailing’s poor relation.’

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