Vianet’s New Website provides field workers, operators and engineers with immediate access to the all the information and tools they need to install its devices.
Additionally, it hosts a selection of useful tips and tricks of the trade for when things go wrong.
‘We’re really excited about this unique resource’, Jo Vinton-Bulwinkel told PV & OCS. ‘Our team has worked super hard to get this over the line in record time and it makes the ‘service and support’ element of our offer stronger than ever, giving us a tangible edge in a combative marketplace.
‘Over the last 4 months we been focussing on how we offering the best possible service to our customers’, Jo said. ‘We have made some big changes to the way we work, the most significant of which being the introduction of a new Customer Relationship Management and Help Desk system, plus the appointment of Jay Clark as Customer Experience Manager. These improvements will enable us to manage the work we do for our customers more efficiently, allowing us to prioritise the things that are having the greatest impacting on their businesses. It’s Jay’s job to oversee these systems and ensure the team is delivering against the promises we’ve made.
‘Our newly appointed Quality and Compliance Manager, Alex Kerr, is working alongside Jay to ensure the quality of the work we are doing is aligned to our new Quality Framework’ Jo added. ‘Finally – for now! – we’ve introduced a technical support team to work in conjunction with our dedicated helpdesk, which has already proved to be a huge benefit to our customers when they’re out in the field and need immediate assistance.’
The arrival of Vianet’s New Website means Vianet devices will henceforth be shipped with a QR code that links to the new portal along with contact details, should customers require the assistance of the support team.
Following this intense activity you could be forgiven for thinking that Vianet’s New Website is the icing on the cake… ‘There’s more to come’, Jo says, ‘watch this space.’
Vianet customers can sign up for Vianet’s New Website HERE
More Vianet news on PV & OCS HERE